RETURN & REFUND POLICY

We value your satisfaction and stand behind the quality of our products. Please review our return and exchange policy below:

Returns 

  • No Returns  – We do not accept returns unless a factory defect is discovered upon order receipt. If you need to inspect your order before accepting it, please notify us in advance. An additional 10 EGP fee will be applied for this service.
  • Eligibility – Defects must be reported within 7 days of receiving your order and your item must be in the same condition that you received it unworn, unused and in its original packaging.

Why We Don’t Accept Returns

  • Hygiene: Jump ropes come into direct contact with the hands and are used during workouts, making used products unsuitable for resale.
  • Wear & Tear: Used beads, cords, and handles may show signs of use that affect their condition.
  • Customized ropes are made specifically for each customer and are not eligible for return unless defective.
  • Quality Control: We cannot verify how a returned rope was handled, stored, or used.
  • Before placing an order, please review the product description carefully to ensure the product is right for you.
  • If you have any questions or need help choosing, please contact us before placing your order.

Submitting a Return Claim (in case of Factory Defects)

  • Customers must provide photo evidence of the defect when submitting a return claim.
  • Claims can be submitted by contacting our support team at astroathletics.eg@gmail.com or through our Instagram direct messages.
  • Provide your order number in your claim

Processing Refunds

    • Refunds are processed once the returned item has been received and inspected. If approved, the refund will be issued to you through Instapay. 
    • Approved refunds will be issued for the full amount paid for the returned product(s), excluding the original shipping fees + return fees (if applicable)

    Return Fees

    • Return fees are the customer’s responsibility for returns or exchanges that are not related to a product defect.
    • For confirmed factory defects, the customer will not be charged any return fees.
    • Please note that shipping & return fees are set and charged directly by the third-party shipping provider and are not fees charged or collected by Astro Athletics.

    We are committed to delivering quality and reliability. For any questions, feel free to reach out to our team—we’re here to help!